Tablets and Capsules

Medical Information Services

We provide a comprehensive medical information service for licensed products and Investigational Medicinal Products (IMPs).

Licensed Products and IMPs

Our service can be made available to all product users: healthcare professionals, carers and patients.
The scope of the service and procedures for answering and reporting enquiries are tailored to each client. Information provided by or approved by the clients e.g. SPCs, PILs, SVRs, FAQs supplemented by our in-information resources are used to answer enquries about

use of the product
clinical effects of the product
excipients
pharmacokinetics
interactions
adverse events
critical product faults

Adverse Event Management

Our consultant physicians can provide clinical information and advice on the treatment and management of the patient.
Adverse event reports are audio-recorded, fully documented and reported to the clients immediately following the enquiry.

Key Benefits

Accuracy, consistency and reliability of cover and response

Flexible resource including ad-hoc cover for national holidays, weekends, meetings, maternity leave etc.

Enquiries answered by trained, experienced scientific staff

Consultant physician cover for clinical advice

Enquiries received on a dedicated, recorded landline

Full documentation and reporting to client

Over-the-phone interpretation facility available in 170 languages

Our Services

eSMS provide 24 hour:

Emergency Unblinding for Clinical Trials

Medical Response for Clinical Trials

Medical Information for Licensed Products and IMPs

eSMS is regularly inspected with positive outcomes, by our clients and the MHRA.

Contact Us

If you think you could benefit from our strategic cover please call or email us.

Rita Fitzpatrick
eSMS Head of Services

Telephone: 020 7188 0600