Our staff are trained in the following areas and training is fully documented with annual reports presented to the client:
- GCP
- Data Protection
- Policies & Procedures
- IVRS
- File Management including Study Documentation Retrieval
- Navigating an Investigator's Brochure (IB) and Study Protocol
Our comprehensive training programme ensures all staff are competent:
- to handle emergency enquiries on behalf of our clients
- to respond quickly and accurately
- to document enquiries and report to the client within agreed time frames
- to ensure confidentiality at all times